With over eight years of experience working in Oil & Gas and Banking industries, I have gained expertise in technical support, IT administration, project management, web development and cloud engineering. I possess exceptional skills in conceptualizing and implementing enterprise solutions, with a proven track record of effectively handling up to L3 support cases for both onsite and remote teams, while consistently focusing on improving business processes and delivering the best end-user experiences. I am certified across various areas of Information Technology, including Microsoft Azure, Microsoft 365, Microsoft Power Platforms, Cybersecurity and Technical Support. You can verify my certificates and badges HERE.
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I have excellent analytical and troubleshooting skills, am support-oriented with a problem-solving mindset, and possess strong communication and interpersonal skills. I am also eager to learn and a quick learner, with fluency in English and basic proficiency in German and French.
IT Support and Project Management - Rest of Africa • May 2022 - Date
I support IT Infrastructure and Services as well as drive project execution across all 19 UBA African subsidiary countries.
Technical Support • June 2021 - Date
• Office 365 Administration (SharePoint Online) • Microsoft Azure AD Support and Administration. • Website Management.
IT Administrator • January 2019 - September 2021
IT Support • June 2015 - October 2017
• Supported over 300 employees spread across 3 major locations (Nigeria, Ghana and Paris), with cross-functional teams of engineers, lab scientists, business developers, expatriates and managers. • Managed all in-house company servers, firewall and distributed network, ensuring security and data integrity through access controls, backups, and firewalls, maintaining a 99.9% uptime per annum. • Administered Microsoft 365 workloads (Exchange Online, SharePoint Online, Teams), as well as all in-house computer infrastructure and ensured over 85% compliance with IT and organizational standards. • Repeatedly set up and managed Microsoft 365 workloads that allowed for cross-organizational communication, collaboration and resource sharing, leading to the successful completion of several engineering projects worth over 100 million dollars in revenue. • Reduced printer consumables and paper usage by 30% by designing and deploying a digitalized QR code incident report form for the organization’s Health and Safety department. • Co-authored usage manuals and co-administered end-user training on in-house enterprise applications achieving a 60% reduction in problem escalation and resolution. • Improved business process efficiency and productivity by 45% across the entire organization by digitalizing tedious manual and repetitive in-house departmental processes using Microsoft 365 apps like Planner, To Do, Forms, SharePoint and Power Automate.
B. Eng in Information and Communication Engineering • July 2013
You can read about my experience taking on this challenge here.