About Me

With over eight years of experience working in Oil & Gas and Banking industries, I have gained expertise in technical support, application support, systems administration, project management, web development and cloud engineering. I possess exceptional skills in conceptualizing and implementing enterprise solutions, with a proven track record of effectively handling up to L3 support cases for both onsite and remote teams, while consistently focusing on improving business processes and delivering the best end-user experiences. I am certified across various areas of Information Technology, including Microsoft Azure, Microsoft 365, Microsoft Power Platforms, Cybersecurity and Technical Support. You can verify my certificates and badges HERE.

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Skills

I have expertise in Microsoft 365 Administration (SharePoint, Teams, Exchange Online, Power Apps), Google Workspace Administration (Gmail, Calendar, Drive, Meet), Operating Systems (Windows, Linux, MacOS, iOS, and Android), Microsoft Office Applications (Word, Excel, PowerPoint), Server Administration (Windows Server 2008, 2012, 2016 & 2019), Virtualization (VM-Ware, Hyper-V, Oracle VM VirtualBox), Networking (LAN, WAN, WLAN, DNS), Databases (SQL, SQL Server), and Firewalls/Endpoint Security (Sophos XG, Sophos Intercept X). I am proficient in Programming/Scripting Languages (Python, Bash, PowerShell, JavaScript, YAML), Project Management tools (Jira, Zendesk, Asana), Cloud Platforms (AWS, Azure, GCP, IBM Cloud), Version Control (Git, GitHub), CI/CD (GitHub Actions), and API/API Testing (REST, SOAP, Postman).

I have excellent analytical and troubleshooting skills, am support-oriented with a problem-solving mindset, and possess strong communication and interpersonal skills. I am also eager to learn and a quick learner, with fluency in English and basic proficiency in German and French.

Work

UBA Group

IT Support and Project Management - Rest of Africa • May 2022 - Date

I support IT Infrastructure and Services as well as drive project execution across all 19 UBA African subsidiary countries.

Bureau for Rights-Based Development

Technical Support • June 2021 - Date

• Office 365 Administration (SharePoint Online)
• Microsoft Azure AD Support and Administration.
• Website Management.

International Energy Services Limited

IT Administrator • January 2019 - September 2021

IT Support • June 2015 - October 2017

• Supported over 300 employees spread across 3 major locations (Nigeria, Ghana and Paris), with cross-functional teams of engineers, lab scientists, business developers, expatriates and managers.
• Managed all in-house company servers, firewall and distributed network, ensuring security and data integrity through access controls, backups, and firewalls, maintaining a 99.9% uptime per annum.
• Administered Microsoft 365 workloads (Exchange Online, SharePoint Online, Teams), as well as all in-house computer infrastructure and ensured over 85% compliance with IT and organizational standards.
• Repeatedly set up and managed Microsoft 365 workloads that allowed for cross-organizational communication, collaboration and resource sharing, leading to the successful completion of several engineering projects worth over 100 million dollars in revenue.
• Reduced printer consumables and paper usage by 30% by designing and deploying a digitalized QR code incident report form for the organization’s Health and Safety department.
• Co-authored usage manuals and co-administered end-user training on in-house enterprise applications achieving a 60% reduction in problem escalation and resolution.
• Improved business process efficiency and productivity by 45% across the entire organization by digitalizing tedious manual and repetitive in-house departmental processes using Microsoft 365 apps like Planner, To Do, Forms, SharePoint and Power Automate.

Education

Covenant University

B. Eng in Information and Communication Engineering • July 2013

This résumé was inspired by Gwyn's Article as part of The Cloud Résumé Challenge - Azure by A Cloud Guru.


You can read about my experience taking on this challenge here.