I am a Technical Support Specialist and Project Manager with over eight years of experience and expertise in technical support, wed development, IT infrastructure management and project delivery. I can offer well-developed skills in conceptualizing and implementing enterprise solutions and have also been able to show time and again my ability to effectively handle up to L3 support cases for both onsite and remote teams, while focusing on improving business processes and delivering the best end-user experiences. I am a Certified Google IT Support Professional and a Microsoft Azure Administrator Associate.
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IT Support and Project Management - Rest of Africa • May 2022 - Date
I support IT Infrastructure and Services as well as drive project execution across all 19 UBA African subsidiary countries.
Technical Support • June 2021 - Date
• Office 365 Administration (SharePoint Online) • Microsoft Azure AD Support and Administration. • Website Management.
Wordpress Developer • Oct 2017 - Date
• Designed and implemented new features and functionality • Ensured high-performance and availability, managed all technical aspects of the CMS
IT Administrator • January 2019 - September 2021
IT Support • June 2015 - October 2017
• Supported over 300 employees spread across 3 major locations (Nigeria, Ghana and Paris), with cross-functional teams of engineers, lab scientists, business developers, expatriates and managers. • Managed all in-house company servers, firewall and distributed network, ensuring security and data integrity through access controls, backups, and firewalls, maintaining a 99.9% uptime per annum. • Administered Microsoft 365 workloads (Exchange Online, SharePoint Online, Teams), as well as all in-house computer infrastructure and ensured over 85% compliance with IT and organizational standards. • Repeatedly set up and managed Microsoft 365 workloads that allowed for cross-organizational communication, collaboration and resource sharing, leading to the successful completion of several engineering projects worth over 100 million dollars in revenue. • Reduced printer consumables and paper usage by 30% by designing and deploying a digitalized QR code incident report form for the organization’s Health and Safety department. • Co-authored usage manuals and co-administered end-user training on in-house enterprise applications achieving a 60% reduction in problem escalation and resolution. • Improved business process efficiency and productivity by 45% across the entire organization by digitalizing tedious manual and repetitive in-house departmental processes using Microsoft 365 apps like Planner, To Do, Forms, SharePoint and Power Automate.
B. Eng in Information and Communication Engineering • July 2013